Notes from the research as it goes, written for practitioners rather than examiners.
The thesis will take four years. A good deal of what I learn along the way is useful to someone running an organisation long before it is publishable, and this is where that goes. Nothing here is a finding, and the papers will say so properly when they are ready.
The rule was written about automation in 1995. It binds harder now, and almost nobody teaches the order.
What actually occupies the thinking of someone running a large organisation, and what that means if your job is to help them adopt something.
Thousands of records, a protocol you register before you are allowed to look, and the better part of a year. An honest account of the method.